We offer exchanges for defective or incorrect items.
Process:
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Contact Divaire support within 14 days of receiving the product.
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Provide proof of the issue (photo or video).
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Once approved, you will receive instructions to exchange the item.
Example:
If you receive a Niacinamide serum instead of a Hyaluronic Acid serum, contact us with photos, and we will arrange an exchange at no extra cost.